In a report from eMarketer, it is also noted that text-based messaging is still the most widely used function, but other types of messages such as voice chats and video calling are gaining traction among U.S. This is due to the fact that IM use in the workplace can be tightly monitored and controlled by IT and users are expected to use it much in the same way they use email.
and Europe, these messaging apps are a fact of life for many businesses, especially those in financial services, healthcare, and government sector.Īccording to a report from Radicati Group, the business use of IM is currently growing at a much faster pace than the use of IM by consumers.
WhatsApp, Telegram, WeChat, Messenger, Viber, Signal, Line – you name it, there are now a plethora of messaging apps that have reached a critical mass of users around the world.
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